Our Services

Ucademy is a leading accredited learning and development solutions provider in South Africa, creating access to skills, qualifcations and learning opportunities for individuals and organisations. We contribute to our clients competitive advantage by equipping their staff to level up through skills development.

WORKPLACE ORIENTATION

  • Understanding the world of work
  • Assessing and developing work readiness competence
  • Finding, securing and sustaining purposeful employment
  • Gearing for BPO career opportunities

LEARNING CONSULTING SERVICES

  • Manage learning and development functions and processes
  • Develop and manage skills development strategies
  • Enable performance Design learning experiences
  • Drive learning transfer Measure learning impact
  • Design and implement BBBEE skills development and CSI impact solutions

DEVELOPMENT PROGRAMMES

  • Agent Development Programme
  • Team Leader Development
  • Senior Manager Development
  • BPO Business Coach Development
  • BPO Training Professional Development
  • BPO Business Management
  • Insurance Development Programmes
  • Future Skills Programmes

QUALIFICATIONS

  • Contact Centre
  • Contact Centre Management
  • Operations Management
  • Skills Programmes

CAREER CREATION

  • Learnerships
  • Internships

Performance Consulting (Define business outcomes and needs analysis)

Performance consulting is at the heart of what we do at Ucademy. We consult with you to ensure that all learning interventions are designed and delivered to meet your learning needs and align to your business outcomes. By focusing on business outcomes Ucademy becomes a strategic partner to your overall business success.

Learning Experience Design (design complete learning experience)

At Ucademy, we offer our expertise in designing the complete learning experience, rather than just the learning event. With the emphasis on complete, which means actively planning and managing what happens before, during and after an event with the aim of optimizing the learner’s total experience.

Implementation support (deploy performance support and drive learning transfer)

Ucademy offers implementation support services to ensure learning is transferred successfully into your environment as part of the learning experience. Management’s role in driving learning transfer and creating the climate for learning transfer to take place is critical to the success and impact of a learning intervention. Ucademy will work closely with your management team to support the learning transfer process.

Learning Impact Measurement (document results)

Measuring the impact of learning against business outcomes is key to demonstrating the value a learning intervention brings to the organization. Ucademy engages with you and your organization from the outset to determine the key business outcomes and expectations as a result of the learning intervention. Ucademy’s Learning Impact Measurement methodology integrates business metrics with a series of learning metrics to provide you with a balanced view of the impact that learning has had on your organisation.