Ucademy is an accredited learning institution that provides professional training and skills development programmes for the Business Process Management industry. We provide customised learning solutions to prepare South African youth for the BPM job market, build and sustain the skills and behaviours that are essential to meeting the business needs of clients in the BPM industry, as well as to enhance South Africa’s BPM value proposition by continuously developing employees, which allows them to level up in work and life.
Our competitive advantage lies in our ability to deliver business led programmes that are customised and blended in order to meet the performance needs of our clients.
We work in partnership with our clients to:
The basic things we need to do well to make our clients and our people great. For us, great looks like the achievement of your goals. We partner with you to facilitate the achievement of your client’s Skills Development strategy and scorecard.
All the aspects touching our people’s lives, their development and wellbeing.We’re fanatical about developing people, they’re our biggest asset. We seize opportunities to develop people to unlock their potential and Ucademy strives to develop beyond our own.
All the client value we plan to add, over and above basic expectations.
As the Executive Director of Ucademy, Judy Robison specialises in the strategic design and implementation of learning and development business solutions. Ucademy is an accredited training and development provider with a national footprint, specialising in a vast array of work readiness, talent and leadership development solutions across sectors.
As a pioneer of innovative approaches to learning and development Judy is passionate about transforming and enriching lives by co-creating sustainable futures for clients and learners alike.Learn More
Leann Coetzer has been engaged in the human resource sector for more than 21 years. She shares her insights of blending people skills with business strategy to drive success and developmental growth.Learn More
Elethea has been in the learning and developmental education arena for over 15 years.
Recently Elethea managed the operational and strategic inception and implementation of the Delft Digital Skills Programme, where she worked closely her team to manage multiple sponsors and delivery partners to ensure the programme meets the required outcomes.
Alrina is a Content and Digital Learning Solutions Manager at Ucademy, a division of WNS Global Services, South Africa. She is an integral part of the Ucademy team, bringing an unmatched passion and thirst for learning.View Profile
Henriette has spent more than 15 years of her career in education as an instructional writer, editor, writing team lead and programme manager. Today, she feels privileged to apply her passion for learning as an all-round instructional designer at Ucademy South Africa.View Profile
Christel has been with Ucademy since 2017 where she focuses on delivering customer-centric training and quality products, that add value to clients. She passionately plays a role in mentoring individuals and enjoys seeing their growth and development.View Profile
Jandre is a key support to the Ucademy team when it comes to web development, learning management, administrative support, and graphic design.View Profile
Tracey has over 15 years’ experience and a demonstrated history of working in the human resources industry. Her strong operational management, coaching and contact centre background, is what makes her so effective in finding the right talent and positioning them for success.View Profile
Katja is a Senior Group Manager in the Learning and Development team (International Business Units), and oversees all operational training within this space. She has been with the organisation for nearly three years now.View Profile
Priya has been a part of the talent development team for the past three years and is involved in facilitating both accredited and non-accredited training in Shared Services, Centurion. She also engages with business partners to activate their learning needs and drive their overall development.View Profile
Priscilla has been with the Ucademy Learning and Development team for nearly four years now. She is passionate about developing people skills and imparting knowledge, allowing others to grow and develop in their respective areas. During her 18-year corporate journey in learning and development, she has gained a lot of experience and wisdom, which she readily and proudly shares.View Profile
Savania joined the Ucademy Training and Development team in 2017. Her passion lies in learning and sharing. This role allows her to meet and interact with various people, which enables her to be creative in her delivery approach. She thrives on ensuring that each project ends successfully, delivering optimal results.View Profile
Ruan Arendse joined the Ucademy team in 2017, working his way through the Digital Skills Programme and thereafter progressing to become a Senior Associate – HR (Administrator). He is extremely passionate about his role that involves capturing data on all internal and external training programmes (that the Ucademy and WNS SA staff attend), and compiling it into various business reports.View Profile
Rudi joined the Ucademy team in 2017.
A skillful business coach with experience in the outsourcing / offshoring industry, service delivery, coaching, and performance management – Rudi transitioned from a career in contact centre management to a career in learning. As he admits, his true passion has been facilitating and coaching.
Joy’s latest project involvement is in the #Skillup Digital Skills Programme. The programme is aimed at empowering unemployed youth of South Africa with skills, which would allow them to be employed in the BPO sector. She assists in all aspects of the programme from project planning, learner engagement, stakeholder engagement, and reporting.View Profile
Rozina started her journey with Ucademy as an independent contractor, doing assessments and moderation for various programmes. In 2019, she formed part of the #SkillUp Programme, where she was a facilitator, assessor, and moderator for both the Salt River and Delft #SkillUp Programmes. In her current role, she manages a team of associates and interns who work on SETA Learnership Programmes, Skills Programmes, and B-BBEE applications.View Profile
We treat everyone with respect at all times – our clients and learners, recognising their needs and objectives; our colleagues, recognising their strengths, contributions and personal circumstances and our competitors, recognising that, together we create an environment that pushes us to constantly excel.
We recognise and support the desire and ability of individuals to grow, improve and level up. We provide relevant, structured and on the job training programmes in all aspects of business process management – incorporating mentoring and coaching to encourage lifelong learning.
We build partnerships with people and organisations who share our ideals so that together we can achieve more in the BPM sector and the communities from which we draw our talent.
We are committed to excellence by designing and delivering high quality learning experiences. We manage by measuring - we are always looking for ways to improve our offerings.
We are committed to the highest standards of ethical behaviour. We mean what we say and we are committed to honest, open communication and doing the right things for the right reasons.