About Us

Ucademy is an accredited learning institution that provides professional training and skills development programmes for the Business Process Management industry. We provide customised learning solutions to prepare South African youth for the BPM job market, build and sustain the skills and behaviours that are essential to meeting the business needs of clients in the BPM industry, as well as to enhance South Africa’s BPM value proposition by continuously developing employees, which allows them to level up in work and life.

Our competitive advantage lies in our ability to deliver business led programmes that are customised and blended in order to meet the performance needs of our clients.

We work in partnership with our clients to:

  • understand their business and development needs
  • design and deliver high impact learning solutions
  • develop and implement powerful reinforcement programmes
  • track and measure for continuous improvement and sustainability

Our Basics

The basic things we need to do well to make our clients and our people great. For us, great looks like the achievement of your goals. We partner with you to facilitate the achievement of your client’s Skills Development strategy and scorecard.

Our People

All the aspects touching our people’s lives, their development and wellbeing.We’re fanatical about developing people, they’re our biggest asset. We seize opportunities to develop people to unlock their potential and Ucademy strives to develop beyond our own.

Our Magic

All the client value we plan to add, over and above basic expectations.

Leann Coetzer
Corporate VP / HR Executive - WNS GLOBAL SERVICES SA

Leann Coetzer has been engaged in the human resource sector for more than 21 years. She shares her insights of blending people skills with business strategy to drive success and developmental growth.

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Linda Heslop
Executive Director

Linda’s career spans more than 20 years of empowering people and creating an impact. Drawing on experience from a wide range of industries – from defence to retail to banking to BPM outsourcing, her passion remains consistent: creating a legacy of inclusion founded on a life-long learning ecosystem.

As the newly appointed Executive Director of Ucademy South Africa, she has her sights set on delivering sustainable B-BBEE strategies to maximise real business impact.

Elethea Mac Simlah
Senior Group Manager

Elethea has been in the learning and developmental education arena for over 15 years.

Recently Elethea managed the operational and strategic inception and implementation of the Delft Digital Skills Programme, where she worked closely her team to manage multiple sponsors and delivery partners to ensure the programme meets the required outcomes.

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Christel Lategan
General Manager - Training

Christel has been with Ucademy since 2017 where she focuses on delivering customer-centric training and quality products, that add value to clients.

She passionately plays a role in mentoring individuals and enjoys seeing their growth and development.

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Jandre van Zyl
Deputy Marketing Manager, Developer and Designer

Jandre is a key support to the Ucademy team when it comes to web development, learning management, administrative support, and graphic design.

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Priyadarshini Nanjundappa
Group Manager, HR

Priya has been a part of the talent development team for the past three years and is involved in facilitating both accredited and non-accredited training in Shared Services, Centurion.

She also engages with business partners to activate their learning needs and drive their overall development.

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Joy Smith
Assistant Manager

Joy’s latest project involvement is in the #Skillup Digital Skills Programme. The programme is aimed at empowering unemployed youth of South Africa with skills, which would allow them to be employed in the BPO sector.

She assists in all aspects of the programme from project planning, learner engagement, stakeholder engagement, and reporting.

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Rozina Adonis
Skills Development Practioner

Rozina started her journey with Ucademy as an independent contractor, doing assessments and moderation for various programmes. In 2019, she formed part of the #SkillUp Programme, where she was a facilitator, assessor, and moderator for both the Salt River and Delft #SkillUp Programmes.

In her current role, she manages a team of associates and interns who work on SETA Learnership Programmes, Skills Programmes, and B-BBEE applications.

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Our Values


We treat everyone with respect at all times – our clients and learners, recognising their needs and objectives; our colleagues, recognising their strengths, contributions and personal circumstances and our competitors, recognising that, together we create an environment that pushes us to constantly excel.

Lifelong learning

We recognise and support the desire and ability of individuals to grow, improve and level up. We provide relevant, structured and on the job training programmes in all aspects of business process management – incorporating mentoring and coaching to encourage lifelong learning.


We build partnerships with people and organisations who share our ideals so that together we can achieve more in the BPM sector and the communities from which we draw our talent.

Educational excellence

We are committed to excellence by designing and delivering high quality learning experiences. We manage by measuring - we are always looking for ways to improve our offerings.


We are committed to the highest standards of ethical behaviour. We mean what we say and we are committed to honest, open communication and doing the right things for the right reasons.