Meet Henriette Merten

Group Manager, Training

Henriette has spent more than 15 years of her career in education as an instructional writer, editor, writing team lead and programme manager. Today, she feels privileged to apply her passion for learning as an all-round instructional designer at Ucademy South Africa.

Henriette’s latest projects have enabled her to bring the world of digital to her customers in a variety of exciting new ways.

This is where her strong points lie: Her ability to create a solution that meets her customers’ need within their specific job roles, and her love for storytelling using a mix and match of learning nuggets to take her customers through a journey of learning. Some of these nuggets may include custom-made videos, eLearning, webinars and face-to-face power hours, but the exact details are worked out in consultation with subject matter experts who know their environment and current learning strategies best. This is important to her: Learning must be fit for purpose. Learning must also be effective. To achieve effectiveness, she builds regular stops into her journeys to test the successful application of each learning outcome.

“Education is at such an exciting moment in time right now. I love the infinite possibilities of solutions that are available to us to make learning fun, engaging and relevant. Our customers are hungry to learn and we are ready for the challenge. And when the result shows an uptake in knowledge or skills, I know that I have done my job well.”