Q&A With Leann Coetzer

Corporate VP / HR Executive - WNS GLOBAL SERVICES SA

Leann Coetzer has been engaged in the human resource sector for more than 21 years. She shares her insights of blending people skills with business strategy to drive success and developmental growth.


Q
What are you most passionate about when it comes to learning and development?
A
Post completing matric, many of our youth do not have access to formal academic studies. I am excited that through Ucademy, and in partnership with Government and business, we can give our learners access to formal digital-enabled learning.
Q
How are you involved in Ucademy? What is your role?

A
I am a director in Ucademy. I am my partner’s right hand.
Q
What do you like most about working with your Ucademy team?
A
The Ucademy team’s energy inspires me most! Their creativity blows my mind. Often in graduation ceremonies, some of our mentors will cry when their trainees share their experience and that humbles me and makes it all feel worth it.
Q
Ucademy recently celebrated 5 years of Learning and Development excellence, kindly share your thoughts.
A
“I am humbled by the number of lives Ucademy has touched over the past 5 years. Equipping our learners with skills to confidently access the world of work is our unique differentiator. We are proud of our learning brand in the #BPMmarket. I would like to thank our amazing Ucademy team, shareholders, stakeholders, funders, partners, and learners!”
Q
How has Ucademy evolved during the Covid-19 crisis? What does the future of learning look like?
A
They said technology would change the way we do learning, and we soon realized that COVID changed the way we learn, at speed. We were able to mobilize training overnight and had hundreds of students learning from their homes. What we have learned through this pandemic is that online learning is exciting for some of our students, whilst others prefer face-to-face live interaction. I believe the future will embrace blended learning that will drive accountability and flexibility for our learners and training team.
Q
What can companies do to invest in their employees & get the best out of them?
A
It is all about people. If you love what you do and work with good leaders as I do, you undoubtedly give your best in everything you do.
Q
What role do you see Ucademy playing in the future of SA BPM industry?
A
Ucademy are leaders in developing skills in the BPM market and will continue providing our industry with well-rounded, tech-savvy humans, excited to join the BPM world. Giving them the growth path for development is a massive opportunity for all of us to get it right.
I live by a personal motto every year. Last year I kept reminding myself, my team, and even my kiddo’s at home that “Feedback is a gift”

This year my motto is “Seek to always be curious rather than judgmental”. My new motto makes me take a step back in so many aspects of my life, to ask more questions to understand versus having my own opinion.